You have never met your own site as a stranger
Owners see their site on a big screen, logged in, on fast broadband, with the page already loaded from cache. Customers meet it on a three-year-old phone, in daylight, on a patchy connection, with one thumb and no patience.
What breaks is rarely the thing that worries you. It is the form that silently fails to submit, the menu that swallows a thumb, the grey caption on a grey card, the heading order that turns to nonsense in a screen reader. None of it announces itself, so it stays broken for years.
Measure it, do not guess at it
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01
Crawl everything you own
Pages, forms, PDFs, the booking widget, the third-party chat box. Anything a customer can land on goes on the inventory, including the pages you forgot were published.
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02
Put a number on every finding
Contrast ratios, tap target sizes, reading order, page weight, time to first meaningful paint. Each one carries the value we measured and the threshold it missed.
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03
Sort by cost, not by ease
Critical is what a customer hits today. Warning is what fails for some people or some screens. Note is worth doing while the page is open anyway.
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04
Walk you through it live
An hour on a call with the report open, on your phone, so you can see the failures happen rather than read about them.
- Page inventory Every URL you own, with what it is for and whether anything still links to it.
- Findings report by severity Each finding with its measured value, the threshold, the page and the element.
- Screen recordings of the worst three journeys Your site being used badly on a real phone. No stock footage, no simulation.
- Priority order with reasons What to fix first and why that sequence, so the list survives a budget conversation.
- A repeat baseline The same measurements in a file you can re-run against later to see whether anything moved.
An audit tells you what is wrong and in what order. It does not quietly turn into a rebuild, and the price does not change halfway.
- Fixing the findings — that is quoted separately once you have the list
- Hosting changes, migrations or DNS work
- Keyword research, link building or paid search
- Ongoing monitoring or monthly reporting
- Legal sign-off on accessibility compliance
Send the domain. We will tell you roughly how many pages we can see from the outside before you commit to anything.
Ask for an audit